Posts Tagged ‘swearing and gnashing of teeth’

Fixing Dell Precision T3400 USB not working

This is an update to a previous rant about the mysterious Windows XP “Dee-Dunk” error (and the novel concept of presenting an “error message” when an error condition exists), possibly in conjunction with broken or intermittent USB functionality. This post is mainly for Googlers – my friends are more than welcome to skip it.

I haz solved the mystery! It turns out that some Dell Precision T3400 machines (my work machine was one of them) ship with buggy/broken BIOSes and/or chipset support. Anyway, to fix:

Worm your way onto Dell’s support site for updates, enter your model number; download and run the following three patches:

  • BIOS Update (T3400A08.EXE, or whatever is newest)
  • Chipset Software update (R174616.exe)
  • Desktop System Software update (R160758.exe)

The above are intentionally not linked; the filenames and/or URLS may shift around as newer versions of this crap come out. Also, exact support packages may be different for other Dell products exhibiting the same malfunctions.

Symptoms include:

  • USB devices do not work, or only work intermittently (every Nth reboot); behavior may change slightly by enabling/disabling different combinations of USB ports in the BIOS (or this may be a placebo effect on my part, who knows)
  • Dreaded “Dee-Dunk” noise shortly after Windows desktop appears
  • USB devices such as keyboards, mouse, etc. work for a while, then mysteriously stop working until machine is rebooted
  • “USB Device Not Recognized”…
  • “There was a problem installing this hardware: <blah> The device cannot start. (Code 10)”
  • After installing a certain USB driver, machine crashes/hangs with a black screen for several minutes before the Windows desktop appears (may depend whether the corresponding device is plugged in)
  • Machine hangs when trying to install USB device driver
  • Software hangs trying to scan the bus or access a USB device
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